Complaint Resolution Center
Free mediation between players and licensed casinos.
3
Cases resolved
$1,700
Recovered for players
18.7 days
Avg. resolution time
File a Complaint
Recently Resolved
Account was frozen pending KYC for over 30 days; documents were re-reviewed and the account reinstated.
Resolved · Account reinstated
Player's $1,400 withdrawal, stuck for 19 days, was released after our team intervened.
Resolved · Full refund
Wagering requirement was miscalculated by the casino's system; balance corrected in the player's favor.
Resolved · Balance corrected